Get Odie Reviews & Buyer Experiences

Get Odie is a U.S.-based pet insurance brand focused on providing coverage for illness, injury, and wellness care for cats and dogs. The company offers vet-recommended plans and continuous access to licensed telehealth veterinary support. Its services aim to help pet owners manage veterinary costs through flexible coverage options. Get Odie’s platform is designed for user convenience and accessibility.

Get Odie provides illness and injury insurance as well as wellness plans that reimburse routine veterinary care expenses. Plans are underwritten by multiple insurance companies and are available in most U.S. states, with wellness plans offered nationwide. The brand emphasizes direct customer engagement through its online member portal and telehealth vet chat for round-the-clock assistance. This positions Get Odie as a mid-tier provider with comprehensive pet care support.

• Illness and injury coverage including chronic conditions
• Separate wellness reimbursement plans
• 24/7 licensed vet telehealth access
• No restrictions on veterinary provider choice
• Online portal for claims and account management

The Illness and Injury Plan offers protection against unexpected veterinary costs including accidents, illnesses, surgeries, diagnostics, and hospital stays. It covers chronic and hereditary conditions, cancer, and breed-specific illnesses within a mid-tier pet insurance category. This plan is designed for pet owners looking for moderate coverage with flexible options.

Users can customize the plan with deductible choices and reimbursement rates according to their needs. The plan supports visits to any licensed veterinary provider in the U.S. and includes coverage for a range of medical treatments and emergencies. It is administered through an online member portal allowing easy claims submission and management.

This insurance is suitable for pet owners in most U.S. states seeking illness and injury coverage with additional wellness options available. The coverage excludes pre-existing conditions and offers straightforward plan terms without network restrictions. Purchase and account management are accessible through the official website with customer support available by phone and email.

The Get Odie Wellness Plan provides reimbursement for routine and preventative veterinary care, including exams, vaccines, dental cleanings, parasite prevention, and supplements. It is designed to complement illness coverage by helping pet owners manage regular health care expenses. This plan falls within the category of wellness and preventative care insurance for pets.

The plan offers benefits that support ongoing pet health maintenance and includes flexible coverage available throughout the U.S. It features partner benefits that add value beyond basic reimbursements. Pet owners can use the plan to cover common preventive veterinary expenses on a recurring basis.

The Wellness Plan costs approximately $34.99 per month with annual reimbursement limits around $700. It is available to pet owners across all U.S. states and can be purchased directly through Odie's official website. This pricing positions the plan as a mid-tier option for routine pet health care coverage in conjunction with illness insurance.

Get Odie offers comprehensive pet insurance that includes coverage for chronic and hereditary conditions, with the convenience of 24/7 licensed veterinary telehealth chat and no restrictions on vet choice within the U.S. The online member portal facilitates easy claims submission and account management, while customer service is known for responsiveness and quick reimbursement. The separate wellness plan provides additional coverage for routine care expenses, and coverage typically activates after relatively short waiting periods.

However, the plans come with an annual payout limit of $10,000 in most cases and do not offer multi-pet discounts. Deductible and reimbursement options are limited, and making policy changes requires cancellation and reissuance, which can lead to coverage gaps. Pre-existing conditions are broadly excluded, behavioral therapy and prescription foods are not covered in base plans, and claims are reimbursed to the owner rather than paid directly to veterinarians. Additionally, there is no mobile app, only a web portal for managing the policy.

Customer feedback gives helpful insights into how a service performs in real life. For Odie, reviews come primarily from their official site testimonials and external sources like Yahoo Finance and Pet-Insurance-University. While star ratings are limited, the available comments provide a useful glimpse into user experiences.

Many customers praise Odie for its responsive customer service and quick claim reimbursements. One shared, "I was reimbursed in just a couple days!" This kind of feedback suggests Odie offers smooth claims handling and genuine care for pets. Their 24/7 vet chat and straightforward processes also add to the positive experience.

Some users note the policy's limits, such as the lack of multi-pet discounts and the requirement to cancel and reissue for coverage changes. These points are mentioned as minor drawbacks rather than major issues. Overall, customer sentiment appears generally positive, with appreciation for service and coverage balanced by awareness of some product restrictions.

Odie allows pet owners to select customizable coverage online through a quote form. After obtaining coverage, customers can visit any licensed veterinarian in the U.S. without network restrictions. Pet owners pay veterinary bills upfront and then submit claims via Odie’s member portal for reimbursement of eligible expenses.

The service features direct-to-consumer sales through the official website, claims submission and tracking via an online portal, and access to 24/7 licensed veterinary telehealth chat. Monthly payment options are available for convenience. This model offers straightforward digital management but does not support direct payments to veterinarians or a mobile app.

Odie insurance plans have annual payout limits primarily set at $10,000 and offer limited deductible and reimbursement options. Pre-existing conditions are broadly excluded, including those identified through symptoms or treatment within an 18-month period prior to coverage. These exclusions ensure that coverage focuses on new illnesses and injuries rather than past health issues.

Additional limitations include the absence of multi-pet discounts and the requirement to cancel and reissue policies to add coverage options, which can result in exclusions. Behavioral therapy and prescription food are not included in the base plans, and payments are made through reimbursement rather than directly to veterinary providers. These factors should be considered by pet owners seeking flexible or comprehensive multi-pet coverage.

Get Odie offers a 30-day free look cancellation period in most states, allowing customers to cancel with no fees if no claims have been submitted. A full refund is available if the cancellation occurs within this period and no claims have been paid. Refunds are pro-rated in cases of pet loss cancellations, providing some flexibility for customers in such situations. Policy changes require the cancellation of the current policy and issuance of a new one, which may affect coverage continuity. 

No refunds are given if any claims have been submitted, emphasizing the importance of decision timing. Customers should be aware that making coverage changes mid-term involves policy cancellation and reissue, which could result in exclusions or interruptions in coverage.

Odie insurance policies and documentation are delivered digitally and made available immediately after underwriting approval. Customers manage their accounts and submit claims exclusively through the online member portal. There is no physical shipping of products or documents.

Policies are accessible online without any physical stores or dealer networks. There is no mobile app currently available, and all interactions occur through the website. No shipping costs or tracking apply since delivery is fully digital.

Get Odie policy coverage is subject to the terms and underwriting of the insurance and includes reimbursement for eligible veterinary services. The policy does not cover pre-existing conditions, elective procedures, behavioral therapy, or prescription food unless add-ons are included, and claims must be submitted within 180 days of treatment. 

No additional warranty is provided beyond the terms of the insurance policy. Customers should carefully review the policy documents to understand specific coverage limits and exclusions that apply.

Users can reach Odie Pet Insurance through various contact methods for assistance or inquiries. The available options include email, phone, and social media channels to connect with their support team.

• Email: [email protected]
• Phone: +18773270471
• Facebook: getodie
• Instagram: getodie
• TikTok: @getodie
• LinkedIn: getodie

Contacting Odie's support team is encouraged for any questions or help needed. Support is available Monday through Friday, from 8 a.m. to 5 p.m. CST, ensuring timely assistance during these hours.